If you experiencing a service failure that requires immediate attention then you should contact Digital Cavalier by telephone. 250.216.4275 Do not rely on email as a means of reporting service failures.

* During normal office hours you should contact Digital Cavalier at (250) 483.5122 and ask for technical support. If your Network, Hardware, web site or service is down then be sure to tell the person you are speaking to that you are experiencing a service interruption.

Normal office hours are 7:30AM to 5:00PM Pacific Standard Time (PST) Monday to Friday.

* Outside of normal business hours you should contact after hours support line at (250) 216.4275.

Regardless of circumstances, you should always follow-up your support call with an email to techsupport@digitalcavalier.com. This email should include:

1. Your name.
2. Your telephone number.
3. Your email address.
4. The name of your business.
5. The name of the service (for example your web site name).
6. A detailed description of the problem.
7. If you have contacted Digital Cavalier by telephone, the date and time you contacted Digital Cavalier.
8. If you have spoken to an Digital Cavalier employee, the name of the person you spoke to.

The Emergency Support Line is not intended to provide general non-emergency support. For example, it is not intended to provide assistance with the installation of desktop software such as Microsoft Outlook or for other non-emergency services such as requests to add or remove user accounts from various services, manage passwords, etc. If, due to personal scheduling needs, you anticipate that you will require evening or night time support for non-emergency services then you should contact Digital Cavalier during the day and arrange to schedule evening or weekend time with one of our technicians.

If you do call our emergency support line to request non-emergency service then please note that a minimum 30 minute service fee of $125.00 may be invoiced to your account. This first 30 minutes of your support call includes the call-out fee paid by Digital Cavalier to technical support staff on call. Beyond 30 minutes, the hourly rate for emergency service is $250.00 per hour. These rates DO NOT APPLY to emergency situations as described above.

By calling our emergency support line for non-emergency service you agree that you will be responsible for these fees and for payment to Digital Cavalier of any additional service fees that may result.